FAQ's

As of 6/16/20 we are now open again for in-store shopping! If you'd still prefer to shop from home, please see below:

STORE PICKUP

we offer store pickup! select "store pickup" from the shipping options at checkout and you will be emailed as soon as your order is ready. please do not come to the store without receiving an email first so we can guarantee it is packed and ready for you!

our pickup window is any time during current store hours.

If you are planning to ship internationally, please contact us via email at hello@houseoflucky.com for special shipping rate information.

SPECIAL RETURN POLICY:

Returns for order placed from March 16th through May 22nd will be accepted up to two weeks from May 22nd. Customers can return within one week of that date for full refund to original payment, or within two weeks for store credit. Orders placed from May 23rd and beyond are subject to our standard return policy. As always, sale items are final sale.

Questions? The best way to get in touch is to email us at hello@houseoflucky.com! Missed calls when we are out of the shop will be returned ASAP.